It’s easy to think otherwise, but your provider of managed IT services in San Francisco isn’t an oracle. If you’ve been using the same provider for many years, you probably trust them unconditionally. While this can be a good thing, it can also lead you to believe that they’re an all-knowing oracle and that you’ll never have to seek IT advice elsewhere. It’s important to realize that no IT provider is an all-seeing god. They’re run by human beings, and human beings are susceptible to biases. If you have the misfortunate of working with an IT company who doesn’t have your best interests at heart, you also run the risk of them giving you advice that better serves their needs than your own. How do you guard against this issue? Here are some ideas on how to avoid biased providers.
Work with the Whole Team
How many people in your managed IT services provider’s team in San Francisco are you actually working with? Do you only see the owner or work exclusively with your project manager? It’s always a good idea to work with the entire team when possible. Not only do you get the breadth of knowledge that comes with various backgrounds, specialties, and experience, but you also benefit from their differing opinions and perspectives. Next time you meet with your provider, whether it’s in person or via conference or video call, ask if another person or two from the team can join in.
Seek Advice of Other IT Professionals
If your IT provider is a one-man show or you believe that the entire team is falling into the ‘groupthink’ trap, you should make a point to seek out the advice of other IT professionals. This doesn’t necessarily mean you’re going to make a change, it could just mean that you want to independently verify what your own provider is telling you. When you listen to other opinions, you can look at the situation objectively and have the peace of mind knowing that you gathered the appropriate information to lead you to the best possible choice.
Keep up on IT Trends and Information
Using an IT professional is a great way to free up your time to run your business and focus on your strengths. However, you should still have a good idea of what is going on in the technology realm or you run the risk of letting your IT provider make decisions for you that aren’t in your best interest. If you know what’s going on with current technology, you can ask intelligent questions, make sure that current technology is being included in your service, and be your company’s best advocate when it comes to working with your provider.
One of the best things a small business owner can do is outsource their managed IT services in San Francisco. However, to avoid the risk of thinking of them as all-knowing and allowing them to make decisions that aren’t in your best interest, you should consider working with various members of their team, seek out the advice of other professionals, and make sure you have at least a working knowledge of IT trends and topics. At OneClick Solutions Group, we believe we fit the mold. If you have IT questions or would like more information about our company, don’t hesitate to contact us today.