OneClick Solutions Blog

San Francisco, Don’t Fall for Perceived Value in IT Support Contracts!

IT Support Company Using Perceived Value Contracts

As a business owner, you know how important it is to find and hire quality San Francisco IT support. However, just because what the company offers looks good on paper, it doesn’t mean it provides everything you need— these are referred to as perceived value contracts. This type of contract is specifically designed to make you believe the company covers everything you need regarding support and service when they actually don’t.

Is Your IT Support Company Using Perceived Value Contracts?

If you’ve never thought about whether you’re getting all the promised services and support or not, now is the time to do so. If necessary, pull out your contract and review it. Has the company you hired made claims they haven’t backed up with actions? Does the value on paper exceed what you’ve received regarding support and service? If so, you may have become a victim of a perceived value contract. In the long run, you’re going to pay high rates for services you don’t even receive— this isn’t a good business arrangement.

Eliminating the Potential for Perceived Value Contracts

If you’re still searching for the right San Francisco IT support service provider, make sure you know how to recognize and avoid getting into a perceived value contract. The best way to do this is by reading the information carefully and holding the company to their promises. Consider adding your own terms to the contract, if necessary. For example, a clause that states if the company doesn’t uphold the service promises in the contract, you can terminate it without facing fees or penalties. This protects you and ensures you receive the services necessary for your business.

Getting Out of a Subpar IT Support Contract

You may think you have no choice but to put up with the contract and service provider you’ve selected. After all, who wants to pay excessive fees to break the contract early? However, this isn’t the case and not breaking the contract may cost you more in the long run. After all, if you aren’t receiving the value and services promised, you’re essentially paying for nothing. This means you’re wasting money and that your business isn’t receiving the best data and information protection available.

The Bottom Line

If you’ve never dealt with IT support services in the past, you may not fully understand the concept of perceived value. However, you can find out how dedicated a company is by speaking with other clients and researching their track record. If they aren’t providing the promised value, your best course of action is to find a different company offering San Francisco IT support.

Do you want to avoid having to research and vet another provider of IT support? If so, just contact our team at OneClick Solutions Group. Our ultimate goal is your business growth and success, which is reached by offering the IT support and service you want and need. When you utilize our services, you can feel confident that every service outlined in the contract is provided. There’s no reason to worry about subpar service when you choose us.



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